November 15, 2023

Hello everyone! SERVWING, a client specializing in supporting various company services, encountered a challenge with their customer service team. New staff members were having difficulty responding to customer inquiries efficiently and accurately, which complicated their roles and at times led to customer dissatisfaction. They needed a solution to improve new recruits’ ability to handle customer …

VoiceSphere: A Newcomer’s Guide to Expert Customer Support Read More »

Companies often choose to offshore their tasks for a variety of reasons: Cost Reduction: Offshoring can lead to significant cost savings, as companies can tap into countries with lower labor costs. Reduced expenses for salaries, benefits, and operational costs are key drivers for offshoring decisions. Access to Skilled Labor: Offshoring allows companies to access a …

Why do Companies often choose to Offshore their Customer Service Read More »